Once we submit your claim, it typically takes 2 to 6 weeks to receive a resolution. This depends on the brand's current volume and the time of year (January is usually the busiest). We will notify you the moment we receive an update from them.

Yes. Manufacturers require a "Proof of Purchase" from an authorized dealer to verify the warranty period (usually 1–2 years from purchase). If you bought it from us, we can usually look up your transaction in our system, but having your physical or digital receipt speeds up the process significantly.

In most cases, the customer is responsible for the cost of shipping the item to the manufacturer for inspection. If the warranty is approved, many brands will cover the cost of shipping the repaired or replaced item back to the shop or your home.

As a retailer, we act as the middleman. We do not "own" the warranty—the brand that made the product does. They require us to submit a formal claim with photos and descriptions so their technicians can determine if the failure was a defect. We cannot provide a replacement until the manufacturer officially approves the claim.

Manufacturers prioritize repair over replacement. If their technicians can safely and professionally repair a delamination or a base issue, they will do so and ship the original item back to us. A full replacement only happens if the item is deemed "unserviceable."

No. Almost all manufacturer warranties are voided if you (or a third-party shop) attempt a "home repair" before the claim is filed. If you want the brand to cover it, they must be the ones to perform or authorize the repair.

Several products come with a life time warranty, but what does that actually mean? A "Lifetime Warranty" does not mean the warranty is good for your whole life. That warranty covers the reasonable expected lifespan of the given product.