HELP CENTER
Your go‑to spot for answers, store info, and expert support. Find contact options, locations, FAQs, and quick guides to keep you on the mountain.
SEVICE ALERT
SHIPPING DELAYS EXPECTED
The current situation with air traffic control has caused widespread delays for many expedited orders that require air travel to reach their destination. Please check your tracking information for more information about the status of your package.
QUICK LINKS
Online Order Support
Need help with an online order? We’re here to make things easy—from tracking and changes to returns, exchanges, and warranty questions. Reach out and a Ski Pro specialist will get you taken care of fast.
Online Support Hours
Hours of operations are subject to change
Give US A Call
Direct Phone: 1-888-754-7761
Send Us An Email
Online Support Email: Orders@skipro.com
Please include the following in your email:
- Full Name
- Order Number
In Store Support
Connect with our stores for expert gear recommendations, Inventory availability, fitting and sizing, and help with rentals or service.
Please note: in-store teams aren’t able to look up or change online orders.
Phoenix Metro Area
Hours of operations are subject to change
Phoenix & Avalanche Outlet
Address: 2110 East Camelback Road, Phoenix, Arizona 85016
Direct Phone: 602-955-3939
Mesa
Address: 1924 West Rio Salado Parkway, Mesa, Arizona, 85201
Direct Phone: 480-962-6910
Desert Ridge
Address: 21001 North Taum Boulevard, Phoenix, Arizona, 85050
Direct Phone: 480-443-5670
Reno-Tahoe Area
Reno Store
Address: 6407 South Virginia Street, Suite 110, Reno, Nevada 89511
Direct Phone: 775-420-3427
Online Orders
How Do I Track My Order
Use Order Lookup in your account. If you checked out as a guest, use the link in your confirmation email. Need help? Open chat and share your order number.
Can I change or cancel my order after placing it?
We can try to help before the order ships. Open chat or email support with your order number and the change you need. Once shipped, we can assist with an exchange or return.
I entered the wrong address. What can I do?
Contact us ASAP with your order number and the correct address. If the order has not shipped, we’ll update it. If it’s in transit, we’ll explore carrier options.
Shipping and delivery
When will my order ship?
Most in‑stock items ship within 1-3 business days. You’ll get a shipping confirmation email with tracking as soon as it leaves our fulfillment location. In rare occasions, it may take up to a week to receive tracking information. We will reach out if we experience any issues fulfilling your order.
Do you offer expedited shipping?
Yes. Expedited options are shown at checkout. Weather and carrier delays may impact delivery times during peak season. Please note: Expedited shipping does not include lead times.
Do you ship to PO boxes or internationally?
PO BOXES: Please be sure that the shipping address is to a PO Box. Please keep in mind that the post office often cannot accept oversized packages (Skis, Boards, Surfs, Etc.). We will contact you if we have issues shipping your order.
INTERNATIONAL SHIPPING: Ski Pro DOES NOT ship to international addresses. Any order with an international address will be cancelled.
Returns and exchanges
What is your return window?
New, unused items can typically be returned within 30 days of delivery with original packaging and tags.
How do I start an exchange?
Due to some technology limitations, we are unable to do 1 to 1 exchanges at this time. New orders must be placed for new products, and returns can be created for fulfilled orders. We can issue store credit or refunds back to the original payment method.
Are there items that can’t be returned?
Mounted skis, used items, final sale, and safety gear like avalanche equipment may be excluded. Check the product page or ask us before purchasing.
In‑store support
What can store teams help with?
Anything you need! Ski Pro specializes in 1 on 1 customer service. Product selection, gear fitting and sizing, and questions about rentals and service. However, in‑store teams can’t access or manage online orders.
Can a store process my online return?
Yes, our in-store locations can coordinate a return for online purchases. Please make sure to bring in a copy of your order confirmation or packing lists.
Rentals and services
Do you rent skis and snowboards?
Yes. Reserve daily rentals online or call your preferred store for availability and sizing. Bring a valid ID and payment method at pickup. You must be 18 years or older to purchase rentals from Ski Pro.
Do you offer tuning and repairs?
Yes. Base grinds, edge sharpening, wax, mounts, and more. Turnaround varies by season; ask your local store for current timing.
Warranty and product issues
How do I submit a warranty claim?
Email support with photos, your order number, and a brief description of the issue. We’ll coordinate with the brand and outline next steps.
My item arrived damaged. What should I do?
Save the packaging, take photos of the box and item, and contact us right away so we can arrange a replacement or refund.
Payments, gift cards, and pricing
Can I purchase gift cards?
Yes. Sue to technology limitations, ski pro offers two types of gift cards.
What payment methods do you accept?
Major credit cards, select digital wallets, and gift cards where available. Exact options show at checkout.
Do you price match?
We aim to offer competitive pricing. If you find a lower advertised price from an authorized retailer, contact us with a link and we’ll review.
Account and communication
Do I need an account to order?
No, but creating an account lets you track orders, start returns faster, and save preferences.
How do I contact support?
Use the chat bubble on this page, email orders@skipro.com, or call during support hours. For quick order questions, include your order number.