RETURN & EXCHANGE POLICIES:
You may return unused products to us for a refund or exchange for up to 30 days from the date you received the order, provided that:
- The product(s) have not been used.
- The original tags are attached and the packaging is intact.
- The form below must be completed.
- Mark the items on your sales receipt that you will be returning.
- Put a copy of your Sales receipt or email confirmation inside the box.
- Write the sales receipt# (found in the upper right corner of the receipt) on the outside of the package next to the shipping label.
- **Baselayers, Face Masks, and Gift Cards cannot be returned.**
The reason for this return is (please check the appropriate box):
I am dissatisfied with the product. I would like a different size or color.
I have changed my mind. This was a gift and I do not want it.
Other (please explain)._____________________________________________________
What action would you like us to take? Please check the appropriate box.
Please ship a different size or color. (Yes you may exchange a gift) Please give the details:
Please give me a refund for the returned items. If you are returning a gift the person that made the purchase will get the refund.
I am returning a gift. Please contact me to make arrangements to send a different item.
(You must provide a copy of the sales receipt). Be sure to provide us with complete information including: (Please print or type clearly)
E-mail address: _______________________________________________________
Mailing address: ______________________________________________________
City: ________________________ State: _____________ Zip: ________________
Phone: ___________________________ Best time to reach you: _______________
It is your responsibility to pay for the shipping of returns, unless we shipped you the wrong item(s). Please use a shipper that can track your shipment and be sure to insure the package.
**PLEASE NOTE** You will be financially responsible for shipping items back to us. Ski Pro is not responsible for lost returns, therefore, we recommend you use a shipper who can provide a delivery confirmation.
All returns must be shipped to:
(Please include your order #)
1924 W. Rio Salado Parkway
Mesa, AZ 85201
DID WE SHIP YOU THE WRONG STUFF?
If you ordered blue and we sent yellow or you ordered small and we sent extra large, please accept our apologies and send us an e-mail ([email protected]). Please include a description of the problem, the sale receipt # as well as your name, address, a phone number and a time of day when we can contact you.
If the packaging appears to be damaged you should report the damage to the delivery person and open the package in his presence. If the product is damaged you must file a claim with the shipper.
Christmas Gifts purchased on or after November 15th must be returned or exchanged by Jan 15th or 30 days from the day that they were purchased.
Customer Service Email: [email protected]
Phone: 888-754-7761 Please ask for "Web Customer Service".
Customer Service Times below are in ARIZONA TIME:
Monday – Friday: 10:00am – 9:00pm
Saturday: 10:00am – 6:00pm
Sunday: 12:00pm (noon) – 5:00pm