1-888-SKIPRO1
Refund policy
Thank you for shopping at Ski Pro! We want you to be completely satisfied with your purchase. We're always here to help.
Online Purchases:
- Receipt or order confirmation number required for all exchanges and returns.
- Items may be returned or exchanged up to 30 days from the date of delivery.
- To be eligible for a return or exchange, the item must be unused, with original tags attached, and in the original packaging.
- Base layers, face masks, and gift cards cannot be returned.
In-Store Purchases:
- Receipt required for all exchanges and returns.
- To be eligible for return or exchange, the item must be unused and unmodified, with original packaging, and the tags still attached.
- Items may be returned or exchanged up to 14 days from the date of purchase.
- Christmas gifts must be exchanged by January 5th.
- The card used to make the original purchase must be present for the refund. Refunds must go back on the card in which it came. Customers who do not have the matching card may choose to keep a store credit as the refund.
General Requirements
- A receipt or order number is required for all returns or exchanges.
- Please mark the items on your sales receipt that you will be returning and include a copy of your sales receipt or email confirmation inside the box.
- Write the sales receipt or order number on the outside of the package next to the shipping label.
- Original product boxes (e.g., boots, bindings) should be shipped in a polybag or another shipping box to avoid damage.
- Re-stocking fees up to 20% of the product price may apply if original product boxes are damaged, labeled, or taped.
Returning Items
- It is the customer’s responsibility to pay for the shipping of returns, unless Ski Pro shipped the wrong item(s).
- To start a return, please ship the items back to us in the original packaging with your order number on the label and/or a copy of you order receipt in the package. Our Return Address is 1924 W. Rio Salado Parkway Mesa, AZ 85201
- Optionally, please email orders@skipro.com or call us at 1-888-754-7761 with the following information for faster service:
- First and Last Name
- Order Number
- Tracking Number
- Reason for Return
- Billing Address
- We may be able to provide lower rates for shipping. If you need assistance purchasing a shipping label, please call us at 1-888-754-7761.
- Ski Pro is not responsible for lost returns, so we recommend using a shipper that can provide delivery confirmation and/or shipping insurance. We recommend using USPS, UPS, or FedEx as your return carrier.
Return Address
SKIPRO.COM 1924 W. Rio Salado Parkway Mesa, AZ 85201 Please include your order number with your return.
Exchanges
- If you are exchanging for a new size or another item, please contact us to set up the exchange. Include a note in the box if applicable.
Mounted or Modified Skis
- If requested by the customer, Ski Pro offers mounting services for skis and bindings, sold separately. There is an additional fee for binding mounts.
- "Mounted" refers to the physical attachment of bindings to skis.
- For safety purposes, all skis mounted by Ski Pro must be adjusted and calibrated by a certified technician recognized by a ski industry organization or association prior to the skis initial use. The adjustment and calibration must be performed to the specifications of the ski binding manufacturer.
- Skis that have been mounted at the request of the customer are considered final sale and may not be returned unless written proof of defective equipment, as determined by a certified technician, is provided.
- This policy does not apply to skis shipped without bindings or skis with track-mounted or demo track bindings.
- Please note that pre-mounted skis will not work out of the box and must be adjusted by a certified technician before use. The customer is responsible for getting their equipment adjusted and calibrated before initial use, by their preferred technician. Please contact us with any questions regarding mounting services.
Damaged Shipments
- If the packaging appears to be damaged, report the damage to the delivery person and open the package in their presence.
- If you have already received a damaged item, please contact us.
Shipping Claims
- Shipment delays and lost/missing deliveries are not uncommon, especially around the holidays.
- Ski Pro is not responsible for Lost/Missing/Stolen items that are in the possession of a shipping carrier.
- Shipping Claims may be submitted 15 days after the latest scheduled delivery date (approx. 30 days from when the carrier receives the package) , or if a package is reported missing by the carrier.
- Email us at orders@skipro.com to initiate a shipping claim. Please include your order number and/or tracking number if available.
Contact Information
- Email: orders@skipro.com
- Phone: 888-754-7761 (Web Customer Service)
- Customer Service Hours: Monday - Friday: 11:00 am - 7:00 pm (Arizona Time), Saturday: 11:00 am - 6:00 pm (Arizona Time), Sunday: 11:00 am - 5:00 pm (Arizona Time)